AmplifAI to enable frontline performance for Iterum Connections - The EE

AmplifAI to enable frontline performance for Iterum Connections

Plano, United States – AmplifAI, the AI-driven performance enablement platform for employee-focused enterprises, announced that it has been selected as the preferred performance enablement partner by Iterum Connections, a full-service CX provider, a cloud-native, omnichannel business process outsourcing (BPO) with in-centre and at-home operations in the American Nearshore. This decision aligns with Iterum Connections’ initiative of leveraging flexible cloud-based technologies to proactively solve challenges like optimising excellent customer experiences (CX) for their end clients.

“The differentiator with the Iterum and AmplifAI partnership goes beyond technology. It lies in the common values both companies have of entrepreneurship and customer centricity,” says Miro Batista, CEO of Iterum Connections.

Iterum has partnered with AmplifAI to help employees improve their performance and develop more engaged leaders. AmplifAI combines the data collected from an array of systems to generate a high performing persona and then creates a personalised and comprehensive view of individual agent performance. AmplifAI’s artificial intelligence (AI) then develops personalised recognition and coaching plans. The AI recommends and prioritises actions that can help improve overall effectiveness. This eliminates the need for frontline leaders to analyse data and empowers them to focus on developing and engaging their teams. With the help of AmplifAI, supervisors can access performance data and recommendations in one system, enabling employees to improve their skills in less time.

“Operational metrics are always available for me and my team. I saw major improvements in performance once we fully adopted the platform and set up processes to monitor and follow up on trends and coaching completion,” says Juan Lopez, COO at Iterum Connections. “The visibility we get on our frontline leaders’ coaching effectiveness is truly game-changing as we can spend more time coaching and developing their skills instead of analysing data.”

AmplifAI has a proprietary coaching effectiveness model that helps organisations identify where frontline leaders face challenges in coaching. The Effectiveness Index is key to developing better coaches who have the specific skills necessary to improve the performance of frontline associates.

“We’re always looking to partner with innovative and employee-centric organisations who are ready to shake up their industries. Iterum Connections is no exception to this,” says Sean Minter, CEO and founder of AmplifAI. “They were recently recognised by Frost & Sullivan as the entrepreneurial company of the year, and we’re very excited to help them take their employee and customer experience to the next level.”

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