Alaska Airlines equips flight attendants with new ‘dynamic collaboration app’ powered by Ditto - The EE

Alaska Airlines equips flight attendants with new ‘dynamic collaboration app’ powered by Ditto

San Francisco, CA, USA. 10 January 2022 – Ditto, producers of critical software infrastructure that enables apps to synchronise data in real-time even without internet connectivity, has announced that its Intelligent Edge Platform is powering a new task management and peer-to-peer connectivity enterprise app for Alaska Airlines flight attendants. Alaska Airlines is the U.S. airline to adopt Ditto, giving crew members collaboration tools with real-time data, even when network connectivity is unavailable, and supplying enterprises with analytics that were previously inaccessible.

Ditto’s Intelligent Edge Platform reportedly enables real-time, peer-to-peer communication without internet. By powering Alaska Airlines’ crew-to-crew collaboration app, flight attendants are able to more efficiently perform internal processes such as guest services and delivery of onboard products.

Additionally, because airlines operate in different work environments both on the ground and in the sky, their software tools require a new architecture to work reliably. Ditto’s Intelligent Edge Platform uses the edge devices to process and communicate data, circumventing the necessity of a central server.

“Ditto is excited about the opportunity to help Alaska Airlines digitise its crew members. Our Intelligent Edge Platform enables Alaska Airlines’ enterprise app to truly work at the edge which is where crew do their jobs. So, it’s essential for them to access real-time safety data and passenger preferences, regardless of internet status, in order to perform their jobs well. Without the digitisation of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimised customer experiences,” says Adam Fish, Ditto co-founder and CEO.

Ditto’s Intelligent Edge is said to offer unified, real-time data sync for mobile, web, Internet of Things (IoT), and server apps, even without the internet. The complete solution features a software development kit (SDK) with a peer-to-peer (P2P) mesh network, embedded database, and features automatic conflict resolution, as well as a cloud database that can reportedly handle extreme resiliency, automatic scalability for handling unpredictable loads, and seamless integration via APIs.

General commercial aviation communications are made much more efficient by simply embedding Ditto’s Intelligent Edge Platform into existing apps. Ditto allows paper processes to be digitised and synced in real-time across all crew devices, even in an airplane where network connectivity is limited or completely unavailable.

Alaska Airlines V.P. of information technology Vikram Baskaran on the Ditto relationship, “Our approach to developing frontline tools prioritises close partnership with our Flight Attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our Flight Attendants. With their help, we have been able to support our workgroup by providing visibility of one another’s inflight mobile device to see when an order has been delivered in real-time.”

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