Digitate’s SaaS-powered, intelligent automation solutions transform future of retail operations - The EE

Digitate’s SaaS-powered, intelligent automation solutions transform future of retail operations

Digitate, a provider of SaaS-based autonomous enterprise software for IT and business operations, has announced thatduring NRF 2023, the National Retail Federation’s flagship industry event, it is displaying its retail solution Digitate for Retail. The solution, built on Digitate’s Artificial Intelligence Operations (AIOps) platform, has been deployed by more than 50 global retailers and Fortune 500 companies to fundamentally transform their retail operations.

Digitate for Retail integrates AI and intelligent automation to convert retail data across systems, applications, and business transactions into actionable intelligence. It streamlines daily retail business readiness and eliminates system failures by automatically flagging and diagnosing problems, proactively resolving them, in addition to helping predict and prevent them. As a result, IT teams gain end-to-end visibility to monitor, troubleshoot, and prevent business-critical incidents early, thereby delivering consistent customer experience and revenue assurance.

Using the Digitate platform, retail enterprises can assure resilient operations for critical business functions across retail and digital stores, e-commerce, and warehouses, reducing supply chain vulnerabilities. In addition, retailers are empowered to ensure business workflows such as stock replenishments and deliveries are completed on time, execute timely data synchronisation across various application and point-of-sale (POS) systems, inventory reconciliation, plan for peak demand periods, and ensure 24×7 system availability and performance. Digitate also enables retail customers to address challenges such as “pricing not available at POS,” “products not on shelf,” service level agreement (SLA) fines, and application unavailability, which all affect revenue and bottom line, and predict where future system problems may occur, enabling contingency plans to be put in place.

“Digital buyers in United States are expected to surpass 275 million in 2023. Retail enterprises today rely on IT innovations to meet ever changing customer demands, make business processes more agile and prepare for business uncertainties,” says Rajiv Nayan, vice president, sales and client services at Digitate. “Forward-looking IT leaders in retail enterprises are adopting AI and intelligent automation to enable smooth end-to-end retail operations, enjoy complete visibility across complex hybrid technology stacks, and reduce the risk of incidents. We are excited to show the benefits that we are delivering to our retail customers and partners, and how we are enabling their autonomous retail enterprise​ journey so that their IT teams spend less time resolving incidents and more time on innovation.”

Key business benefits of Digitate for retail include:

  • Streamlining start-of-business day processes with business health monitoring
  • Enhancing customer experience by eliminating POS failures, not-on-shelf and not-on-file scenarios
  • Assuring availability, performance and capacity of business applications as well as underneath platforms and infrastructure
  • Monitoring the health of all critical business functions across geographically distributed retail stores and digital applications
  • Proactively identifying events, understanding root-causes and their potential business impact
  • Resolving incidents with intelligent automation
  • Ensuring smooth business transactions​ across multiple payment gateways
  • Predicting and resolving potential SLA misses before they happen
  • Better management of Enterprise Resource Planning (ERP) Operations
  • Resolve system failures autonomously across POS, devices, applications, and transactions

For more information on Digitate for Retail, please visit here.

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