Glassbox integrates ChatGPT to deliver AI-driven text search for everyone - The EE

Glassbox integrates ChatGPT to deliver AI-driven text search for everyone

New York, United States – Glassbox, a provider of digital experience analytics for web and mobile applications, is the initial digital customer experience platform (CX) to announce that it is integrating AI tool ChatGPT into its platform, making customer data and insights more accessible than ever for Glassbox customers.

In addition to Glassbox’s funnels, journey mapping and reports, this integration will add a level of simplicity for Glassbox customers around the globe. Users will be able to ask business related questions in their native language and in seconds receive the specific data and insights they requested, putting the power of Glassbox customer insights at the fingertips of all users, not just those trained in data analytics.

“In a world where data is king and understanding your customers’ digital experience is paramount, the integration of ChatGPT into Glassbox will allow everyone in a business, regardless of their level of data fluency, to get specific and relevant data in seconds,” says Glassbox CTO Yaron Gueta. “ChatGPT and bots are an amazing technology that continues to improve, but we believe that the human voice is necessary to complete the picture. Combining Glassbox and ChatGPT achieves the right balance to provide easy access to data as well as detailed insights that our customers rely on.”

Consistently ranked by customers as the top CX vendor, Glassbox is continually improving its suite of solutions, including the digital experience for its own customers. Following the announcement last year of the voice of the customer solution and user timelines, combined with Glassbox’s tagless approach which collects the customer experience information, ChatGPT will further put potentially unparalleled insights at Glassbox customer fingertips.

“We are always on the lookout for new technology that can increase our customers’ experience with Glassbox and the business value they gain from using our solution,” says Glassbox CEO Yaron Morgenstern. “Gone are the days of asking a data insights manager to manipulate queries and data sets to get the information you need. Now users across business units will be able to ask a business question in their native language and receive the correct information back.”

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