Wavenet's generative AI solutions transforming telco industry - The EE

Wavenet’s generative AI solutions transforming telco industry

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Digital transformation company Wavenet highlighted its digital capabilities in generative AI (artificial intelligence) at Digital Transformation World (DTW) 2023 – Ignite in Denmark. It also focused on how it is reshaping the telecommunications and digital healthcare industries. 

At the event, Wavenet’s CEO, Suren Pinto, introduced the company’s partnerships with global telcos, shedding light on IVR (Interactive voice response) use cases influencing the industry through generative AI, under the topic, ‘AI at Scale: Monetising Generative AI in the Experience Economy.’ He reinforced the importance of reimagining the new age of customer-agent interactions, the importance of intelligent automation, and the availability of Business Intelligence (BI) by optimising Business Support Systems (BSS) and Operations Support Systems (OSS) in an experience-led economy.  

Wavenet also received a Special Mention for the ‘Open Innovation Catalyst’ Award, where the company collaborated with companies like Vodafone, Orange, Etisalat UAE, Comviva, SigScale, and Nbn. This marks the first time where a special mention was made. The collaboration aims to empower communications service providers (CSPs) with the advantages of emerging wasmCloud technology, bridging the gap between mobile, transport, and cloud technologies to accelerate the delivery of 5G applications. 

“We are excited about the partnerships and engagements we are co-creating with our global counterparts in the telco arena, and look forward to strengthening our relationship with telcos present this year at DTW,” Pinto said.

Furthermore, Wavenet strengthens Kenya’s leading telecommunications company, as emphasized in a recent report by the Communications Authority (CA) of Kenya. This achievement aligns with Wavenet’s track record of supporting operators in thirty countries.

Their advanced technology handles billions of call volumes annually and spearheads the introduction of generative AI-driven solutions. These innovations empower organisations to enhance business agility, future-proof their technology infrastructure, and capitalise on the transformative potential of the generative AI digital landscape, which promises significant global economic benefits.

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