Intelligent virtual assistants: Driving customer loyalty through transformations in CX

Customer experience has long been hailed as an integral factor that can make or break a business. In fact, a report by Forbes reveals that over 96% customers hold the belief that customer service is a major contributing factor to their loyalty towards a brand, says Saloni Walimbe, research content developer at Global Market Insights (GMI).

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One in three UK consumers to buy 5G smart phone, with high hopes of streaming

Research from Amdocs has revealed that 35% of UK consumers plan to buy a 5G smartphone in 2020. While the study of 1,000 UK consumers revealed there is a demand for 5G devices, it also showed awareness of the fifth generation standard in the UK is widespread, less than since the first 5G network deployment in the country.

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AI and voice search among the top eCommerce trends for 2020, says Kooomo

As we move into a new decade, technology is continuing to make big changes in the way eCommerce businesses engage with their customers. To keep up with the changing demands of consumers, Kooomo, an Enterprise Cloud Commerce Platform, has put together a list of the ten key eCommerce trends that online retailers should be aware of:

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