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Salesforce and Amazon Web Services expand global strategic partnership and integrate Amazon Connect

November 19th, 2019 – Amazon Web Services, the global provider of infrastructure cloud computing and Salesforce, the specialist in Customer Relationship Management (CRM), have expanded their global strategic partnership. Salesforce is introducing Service Cloud Voice, a new offering that integrates Amazon Connect, to provide contact centre agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.

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